Chifty
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Industry: Mechanical & Plant Engineering

Find technical knowledge before follow-up questions bring things to a standstill.

Chifty connects approved documents, emails and experience-based knowledge so that service, sales and project teams reach reliable answers faster – with sources and existing access rights.

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AI only uses knowledge the person asking is allowed to see.

What does AI deliver in mechanical and plant engineering?

In mechanical and plant engineering, technical knowledge is often scattered across mailboxes, file shares and the minds of experienced specialists. Chifty condenses service communication, makes approved manuals, specifications and project notes searchable with source references, and records why decisions were made. The AI draws exclusively on content the person asking is authorized to see.

The more complex the plant, the more scattered the context.

In mechanical and plant engineering, knowledge is rarely missing. It is missing exactly where the next task needs it quickly.

Service cases start with a search

Fault description, series status, previous deployments and the right manual sit in different folders or mailboxes.

Customer-specific variants change the answer

Modifications, special versions and project-specific agreements make general documentation alone insufficient.

Experience is not easily documented after the fact

Long-serving specialists know typical causes and particularities that no single file fully captures.

Chifty brings communication and approved company knowledge into a shared working context, without replacing existing specialist systems.

Technical context becomes a reliable working foundation.

Prepare service requests

Summarize long threads, highlight attachments and surface missing details such as machine type, serial number or fault pattern.

Query documents with sources

Search approved manuals, specifications, notes and project documents and trace where each answer came from.

Preserve decision knowledge

Document and retrieve why a particular variant, component or approach was chosen.

From technical request to a checked answer.

Office, Knowledge and Chat work together; approvals and decisions stay with the team.

  1. Condense the request

    Office summarizes the communication and highlights attachments, commitments and open details.

  2. Narrow down the valid context

    The team adds customer, plant, project or variant and uses only the sources approved for it.

  3. Prepare an answer with sources

    Knowledge and Chat provide relevant information from documents and notes.

  4. Review and send

    A responsible person reviews, adjusts and sends the response themselves.

Chifty supports information processing. Approvals, professional decisions and external actions stay with the responsible employees.

Preserve knowledge across product lifecycles

The plant stays with the customer. Your knowledge should stay in the company.

New information emerges over years between quotation, design, commissioning, modification and service. Knowledge makes approved documents and documented experience jointly searchable and points to the sources used.

Example questions

  • Which configuration was installed at this customer?
  • What change was made after commissioning?
  • How was a comparable fault pattern last resolved?
  • Which specification is approved for this project?

Every illustrative answer shows visible source references. Neutral example files are used, never a genuine customer source.

Especially relevant in four areas of work.

Technical service

Classify cases and find existing solution knowledge.

Technical sales

Bring together customer requirements, variants and agreements.

Project execution

Trace specifications, decisions and open points.

Knowledge handover

Preserve experience before role changes or retirement.

The right way into Chifty

Knowledge provides the approved knowledge base. Office and Chat use it in daily work.

Chifty Knowledge — Central foundation

Brings together approved documents, notes and connected sources.

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Chifty Office — Service and project mailboxes

Summarizes threads, identifies tasks and prepares responses.

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Chifty Chat — Analysis and technical questions

Enables document comparison and questions against approved knowledge.

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AI must not bypass permissions.

Chifty answers questions only with content the person asking is allowed to access. This applies to documents, notes and connected knowledge sources as well as context in Office and Chat.

Two employees can ask the same question and receive different answers if their approved sources differ.

Hosted in Germany

AI processing in the EU by default (europe-west1)

No AI training on customer data

Centralized management of access and models

Frequently asked questions

How does Chifty support technical service with fault reports?
Office condenses long email threads, highlights attachments and shows which details are still missing, such as machine type, serial number or fault pattern. Knowledge and Chat then surface matching solution knowledge from approved sources — for example how a comparable fault was last fixed. A responsible person reviews and sends the final answer.
Does Chifty account for customer-specific variants and special designs?
Yes. Because modifications and project-specific agreements often make general documentation insufficient on its own, the team deliberately narrows the context to customer, plant, project or variant. Chifty then draws only on the documents approved for that context and shows where each finding comes from — so the answer reflects the configuration actually installed, not the standard design.
How does the knowledge of experienced specialists stay in the company when they leave?
Long-serving specialists carry knowledge of typical fault causes and the quirks of individual plants in their heads — rarely written down in full. In Chifty Knowledge, documented experience and approved records from quotation, design, commissioning and service can be searched together, including the reasoning behind a chosen variant or component. That way expertise survives role changes and retirements.
Which Chifty product should a machine builder start with?
Usually Chifty Knowledge: it merges approved documents, notes and connected knowledge sources into a central foundation. Chifty Office for service and project mailboxes and Chifty Chat for document comparison and technical questions build on top of it. The right entry point depends on whether relieving mailboxes or unlocking knowledge comes first.
Is using Chifty in mechanical and plant engineering compatible with the GDPR?
Chifty follows the principle that AI must never bypass existing permissions: every answer relies solely on content the person asking is entitled to access. Hosting takes place in Germany, AI requests are processed in the EU by default (europe-west1), company data is not used to train AI models, and access and models are administered centrally.

Make technical knowledge usable in the next task.

In a demo, we show how Chifty connects documents, service communication and approved experience-based knowledge.

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