Chifty
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Industry: Technical Wholesale

Resolve product questions faster – with documents, context and sources.

Chifty connects customer communication with approved data sheets, supplier documents and internal product knowledge, so teams can prepare inquiries better.

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AI only uses knowledge the person asking is allowed to see.

How does AI help in technical wholesale?

In technical wholesale, incomplete inquiries meet product knowledge scattered across data sheets, PDFs and inboxes. Chifty summarizes incoming inquiries, flags missing technical details and surfaces approved documents with their sources, so sales and product management can prepare answers faster. The AI only draws on content the person asking is authorized to access.

An item number alone does not answer a customer question.

In technical wholesale, what matters is the connection between application, variant, supplier and prior agreement.

Inquiries are technical but incomplete

Application area, dimensions, standards or the desired variant are missing.

Product knowledge lives in many formats

Data sheets, PDFs, emails and internal notes cannot be searched together.

Experienced staff become the bottleneck

Special cases and alternatives are often known to only a few people.

Chifty brings communication and approved company knowledge into a shared working context, without replacing existing specialist systems.

From incoming inquiry to better-prepared advice.

Capture needs and open details

Office summarizes inquiries and surfaces missing technical information.

Find documents faster

Knowledge provides data sheets, supplier notes and internal notes.

Compare variants transparently

Chat structures documents and works out differences with sources.

From product question to a checked draft answer.

Chifty supports advisory preparation; the suitability check stays with the company.

  1. Condense the inquiry

    Content, attachments and thread history are summarized.

  2. Mark missing details

    Technical parameters and open follow-up questions become visible.

  3. Use product knowledge

    Data sheets, notes and supplier information provide context.

  4. Review the answer professionally

    Sales or product management assesses and sends it themselves.

Chifty supports information processing. Approvals, professional decisions and external actions stay with the responsible employees.

Preserve product knowledge

Make experience with variants and special cases usable for the whole team.

Which alternative worked for a similar application? Knowledge makes product documentation and documented experience jointly searchable.

Example questions

  • Which variant meets the requirements?
  • What differences do the data sheets state?
  • Which alternative was used in a similar case?
  • Which supplier notes need to be considered?

Every illustrative answer shows visible source references. Neutral example files are used, never a genuine customer source.

For sales, product management and purchasing.

Inside sales

Qualify inquiries and prepare follow-up questions.

Product management

Provide documentation and variant knowledge.

Purchasing

Trace supplier information and agreements.

Field sales

Find product and customer information before customer meetings.

The right way into Chifty

Knowledge provides the approved knowledge base. Office and Chat use it in daily work.

Chifty Office — Customer inquiries

Summarizes threads and prepares responses.

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Chifty Knowledge — Product and supplier knowledge

Brings together documentation, notes and sources.

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Chifty Chat — Document comparison

Helps structure and compare documents.

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AI must not bypass permissions.

Chifty answers questions only with content the person asking is allowed to access. This applies to documents, notes and connected knowledge sources as well as context in Office and Chat.

Technical documentation can be broadly available, while individual terms and customer information remain protected.

Hosted in Germany

AI processing in the EU by default (europe-west1)

No AI training on customer data

Centralized management of access and models

Frequently asked questions

How does Chifty help with technically incomplete customer inquiries?
Chifty Office condenses the inquiry thread including attachments and shows which details are still open — such as the application area, dimensions, standards or the desired version. Inside sales can then prepare targeted follow-up questions and go into the consultation well prepared, instead of piecing information together from multiple emails.
How do data sheets, PDFs and supplier notes become jointly searchable?
Chifty Knowledge brings product documentation, supplier notes and internal notes together in one searchable knowledge base — including documented experience with variants and special cases that otherwise only a few people know. Answers cite visible sources, so differences between versions can be traced directly in the underlying documents.
Does the AI decide on its own which product is offered to the customer?
No. Chifty prepares the information; the professional suitability check, approvals and sending remain with the responsible people in sales or product management. Existing specialist systems such as inventory management or ERP are not replaced either — Chifty complements them with a shared working context for communication and approved knowledge.
Is using Chifty in technical wholesale compatible with the GDPR?
Chifty is designed for this: hosting takes place in Germany, AI processing runs in the EU by default (europe-west1), and no AI model is trained on company data. Access and models are managed centrally. In addition, the AI answers questions only with content the individual person is authorized to see — individual terms and customer data remain protected.
Which Chifty product should a technical wholesaler start with?
Chifty Knowledge lays the foundation: it collects data sheets, supplier documents and notes as an approved knowledge base. Chifty Office uses that knowledge to summarize customer inquiries and prepare draft replies; Chifty Chat helps structure documents and compare variants with sources. In day-to-day advisory work, the three products interlock.

Make product knowledge usable in your next customer conversation.

In a demo, we show how Chifty connects inquiries, data sheets and experience-based knowledge.

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