Chifty
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Industry: Craft businesses & workshops

Resolve customer requests faster – with your business's own knowledge.

Chifty organizes incoming emails, prepares replies, and makes knowledge about customers, equipment and processes findable. Your team still reviews and decides.

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AI only uses knowledge the person asking is allowed to see.

What can AI do for craft businesses and workshops?

In a craft business, a lot runs in parallel between phone, inbox and workshop. Chifty summarizes customer requests, prepares reply drafts, surfaces detected appointments and tasks, and keeps hands-on knowledge about equipment and customers findable. Nothing goes out without approval – and the AI draws exclusively on content the person asking is authorized to see.

When everything comes together in the office.

Between phone, inbox and workshop, the problem isn't too little information – it's too little shared overview.

A request comes in – key details are missing

The customer describes the problem briefly, attaches files, and expects a quick response.

The next step is buried inside an email

An appointment, a follow-up question, or a commitment has to be copied manually into a calendar, task list or note.

The decisive knowledge lives in people's heads

For special cases, often only a few experienced employees know the right solution or the customer's particular quirks.

Chifty brings communication and approved company knowledge into a shared working context, without replacing your existing specialist systems.

From inbox to the next clear action.

Prepare customer requests

Office summarizes the thread and prepares a draft from the history and approved knowledge.

Make appointments and tasks visible

Detected deadlines and next steps can be adopted after review.

Reuse prior knowledge for follow-up jobs

Knowledge makes offers, notes, manuals and past experience findable again.

How a customer request can be handled with Chifty.

Chifty prepares, the business decides.

  1. Capture the request

    Office summarizes the email and its history and highlights relevant attachments.

  2. Identify open details

    Missing information such as equipment type, preferred appointment, location or callback number becomes visible.

  3. Bring in company knowledge

    Approved templates, earlier documents and internal notes flow in as context.

  4. Review and send it yourself

    The team checks and edits the suggestion; no message is sent without approval.

Chifty supports processing information. Approvals, specialist decisions and external actions remain with the responsible employees.

Passing on experience

The master craftsman retires. Their experience stays in the business.

Over the years, knowledge builds up that no manual fully captures. With Knowledge, documents and notes – and eventually recorded handover conversations – can be captured in a knowledge base.

Example questions

  • What needed attention last time with this type of equipment?
  • Which solution worked well for a similar fault?
  • What particularities apply to this customer?
  • Where is the matching manual or note?

Every illustrative answer shows visible source references.

Where relief becomes immediately clear.

Office and dispatch

Capture requests, appointments and follow-up questions faster.

Workshop and service

Find prior knowledge about equipment, customers and past cases.

Management

Control knowledge access and avoid private individual AI accounts.

Knowledge handover

Keep experience available through staff changes.

The right Chifty entry point

Knowledge provides the approved knowledge. Office and Chat use it in daily work.

Chifty Office — Direct entry point

Supports emails, drafts, tasks and appointments, without sending anything on its own.

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Chifty Knowledge — Shared company knowledge

Bundles documents, notes and sources with controlled access.

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Chifty Chat — Secure AI workspace

Helps with documents, research and questions to company knowledge.

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AI must not bypass permissions.

Chifty only answers questions using content the person asking is allowed to access. That applies to documents, notes and connected knowledge sources, as well as to context in Office and Chat.

Office, workshop and management use the same platform, but each only sees their approved content.

Hosted in Germany

AI processing in the EU by default (europe-west1)

No AI training on customer data

Centralized management of access and models

Frequently asked questions

Does Chifty send replies to our customers automatically?
No. Chifty Office prepares drafts from the email history and approved company knowledge. Your team reviews every suggestion, adjusts it, and sends it themselves – no message leaves without approval. Specialist decisions and appointment commitments also stay with the responsible employees.
How does Chifty help when a customer request is missing details?
Chifty summarizes the request along with its history and attachments and shows which details are still open – such as the equipment type in question, the preferred appointment, the job site, or a callback number. That makes it faster to prepare the follow-up question instead of piecing details together from several emails.
What happens to hands-on experience when a master craftsman retires?
With Chifty Knowledge, expertise built up over years can be preserved: documents, notes, and in future recorded handover conversations too. The team can later ask targeted questions – about the quirks of an equipment type or solutions that worked for similar faults – and always sees which source an answer comes from.
Which Chifty product should a craft business start with?
The most direct entry is Chifty Office: it helps with emails, drafts, tasks and appointments in day-to-day office work. Chifty Knowledge adds shared company knowledge with controlled access, and Chifty Chat offers a secure AI workspace for documents and research. Office and Chat draw on the knowledge approved in Knowledge.
Is using AI in a craft business compatible with the GDPR?
Chifty is built so that the AI cannot work around existing permissions: answers are generated only from content the person asking has been approved to see. Hosting takes place in Germany, and AI processing runs in the EU by default (europe-west1). Customer data is not used to train AI models, and the business manages access and models centrally.

Bring order to requests, appointments and company knowledge.

In a demo, we show how Chifty can be used with existing inboxes and knowledge sources.

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