Chifty
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Industry: Property & Facility Management

Bring property knowledge and communication together where requests arise.

Chifty summarizes email threads, makes tasks and deadlines visible, and provides approved information about properties, contracts and processes.

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AI only uses knowledge the person asking is allowed to see.

What does AI bring to property and facility management?

Chifty condenses email threads from shared and personal mailboxes, makes open tasks and their deadlines apparent, and retrieves approved property knowledge such as contracts, resolutions and service provider notes. Cover and handovers then start with documented context instead of follow-up questions. The AI draws only on content the person asking has access to — decisions stay with the people responsible.

Every property has a history. Every request needs the right context.

A fast answer is only helpful if it matches the building, contract, resolution and current case.

Requests arrive in shared mailboxes

Multiple staff members need to see what has already happened and who acts next.

Property information is scattered

Contracts, minutes, service provider contacts and technical notes aren't available together.

Covering for colleagues starts with follow-up questions

During absences or handovers, the current status of open matters is often missing.

Chifty brings communication and approved company knowledge into a shared working context, without replacing existing specialist systems.

A mailbox alone isn't a property file – but it becomes a clearer working status.

Capture requests and history

Office summarizes communication and highlights attachments, tasks and dates.

Draw in property knowledge

Knowledge provides contracts, resolutions, notes and service provider information.

Make cover and handover easier

Open items and documented context can be grasped faster.

From property request to a reviewed next step.

Chifty supports preparation and document search, not legal or technical decisions.

  1. Summarize the request

    Office condenses the thread and recognizes the property reference, attachments and open details.

  2. Find relevant knowledge

    Property documents, resolutions and internal notes are provided as context.

  3. Make next steps visible

    Tasks, deadlines, follow-up questions and reply building blocks are prepared.

  4. Handle it responsibly

    The responsible person reviews, decides and communicates themselves.

Chifty supports information processing. Approvals, specialist decisions and external actions remain with the responsible staff.

Preserve property context

Knowledge that shouldn't change with who's responsible.

What special condition applies to this building? What was resolved? Which service provider knows the site? Knowledge makes approved documents and notes findable across cover and staff changes.

Example questions

  • Which resolution applies to this measure?
  • What special condition applies to this property?
  • Which service provider was last responsible?
  • Where is the current contract or maintenance record?

Every illustrative answer shows visible source references.

For administration, technical staff and service.

Property administration

Capture threads, resolutions and open items.

Technical management

Find documents, maintenance notes and service provider knowledge.

Customer service

Prepare recurring requests.

Team leadership

Manage access, cover and AI use.

The right Chifty entry point

Knowledge delivers the approved knowledge. Office and Chat put it to use in daily work.

Chifty Office — Property communication

Supports shared and personal mailboxes.

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Chifty Knowledge — Property and process knowledge

Bundles documents, notes and connected sources.

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Chifty Chat — Document work

Helps understand, compare and structure documents.

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AI must not bypass permissions.

Chifty only answers questions using content the person asking is allowed to access. This applies to documents, notes and connected knowledge sources, as well as context in Office and Chat.

Property teams share information without opening commercial or personal content to everyone.

Hosted in Germany

AI processing in the EU by default (europe-west1)

No AI training on customer data

Centralized management of access and models

Frequently asked questions

How do we keep track when tenant and owner requests land in a shared mailbox?
Chifty Office condenses the correspondence so far, links it to the property concerned and highlights attachments, dates and missing details. Building blocks for the reply and follow-up questions are ready as well. The team can see where a case stands and who takes it forward — the responsible person still sends the reply.
Does Chifty replace our property management software or CAFM system?
No. Existing management and specialist systems stay in the lead; Chifty adds a layer that connects communication and approved property knowledge in everyday work. The AI helps with summarizing, searching and preparing — approvals, technical and legal assessments and all outward communication remain with the responsible team.
What happens during holiday cover or when responsibilities change?
Summaries show what has already been clarified in a thread and which points are still open. Approved property documents, resolutions and service provider notes stay findable regardless of who is currently in charge. Whoever takes over a case doesn't start from zero and doesn't have to reconstruct the current status through follow-up questions.
Which Chifty product should a property management company start with?
It depends on the biggest bottleneck: if everyday work revolves around busy shared mailboxes, Chifty Office is the natural entry point. If contracts, minutes and property notes should become findable first, start with Chifty Knowledge — the knowledge base Office and Chat draw on day to day. Chifty Chat also helps with understanding and comparing individual documents.
Is using Chifty in property management compatible with the GDPR?
Chifty is designed for this: hosting takes place in Germany, AI processing runs in the EU by default (europe-west1), and company data is not used for AI training. The AI answers questions only with content the person asking is authorized to see — commercial and personal content stays protected. Your organization manages access and models centrally.

Make property knowledge findable in the next case.

In a demo, we show how Chifty brings together emails, deadlines and approved property information.

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