Chifty
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Industry: Technical Service & Maintenance

Make service knowledge available before the next job starts.

Chifty connects approved manuals, past cases, notes and email communication so that service and maintenance teams can classify requests faster.

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AI only uses knowledge the person asking is allowed to see.

What does AI bring to technical service and maintenance?

Chifty brings service intake, manuals, job reports and technician notes into one working context: requests are condensed, missing details are flagged, and comparable cases are surfaced with their sources before the technician heads out. Professional decisions stay with the team – and the AI only draws on content the person asking is authorized to access.

Every new case starts with an old question.

What has already been done on this system, which document applies, and who knows a similar fault?

The case arrives incomplete

Fault description, serial number, photos and previous steps have to be pieced together.

The relevant experience is not documented

An experienced technician knows the solution but is not available.

On-site time goes into searching for information

Instructions, modifications and customer-specific notes are not prepared in advance.

Chifty brings communication and approved company knowledge into a shared working context, without replacing existing specialist systems.

Prepare service cases better – without automating the professional decision.

Condense requests

Office summarizes communication and flags missing details.

Find case knowledge

Knowledge makes manuals, service reports and notes searchable.

Prepare technicians

Chat helps compare documents and compile questions to clarify beforehand.

From service intake to a prepared response.

The workflow deliberately ends at a professionally reviewed working basis.

  1. Capture the case

    Email history, attachments and system details are summarized.

  2. Identify open information

    Missing serial numbers, measurements, photos or follow-up questions become visible.

  3. Bring in experience-based knowledge

    Documents and comparable cases are provided together with their sources.

  4. Prepare the job or the response

    Employees review and decide on next steps.

Chifty supports information processing. Approvals, professional decisions and external actions stay with the responsible employees.

Making experience scalable

Individual cases become a usable service memory.

Every resolved special case can be valuable later. Knowledge connects reports, notes, instructions and documented experience so similar situations can be classified faster.

Example questions

  • Has this fault pattern occurred on a similar system before?
  • What change was made during the last job?
  • Which instructions apply to this serial version?
  • Which questions should be clarified before the on-site appointment?

Every illustrative answer shows visible source references. Neutral example files are used, never a genuine customer source.

For service areas with significant variant and experience-based knowledge.

Service back office

Capture cases fully and prepare responses.

Field service

Find documents and history before jobs.

Maintenance

Make maintenance and equipment knowledge available.

Service management

Preserve knowledge and control access.

The right way into Chifty

Knowledge provides the approved knowledge base. Office and Chat use it in daily work.

Chifty Knowledge — Service memory

Brings together case reports, documents and notes.

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Chifty Office — Service intake

Summarizes mailboxes and prepares responses.

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Chifty Chat — Documents and clarifying questions

Helps compare documents and ask questions against approved knowledge.

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AI must not bypass permissions.

Chifty answers questions only with content the person asking is allowed to access. This applies to documents, notes and connected knowledge sources as well as context in Office and Chat.

Customer-specific histories stay limited, while general solution knowledge can be shared more broadly.

Hosted in Germany

AI processing in the EU by default (europe-west1)

No AI training on customer data

Centralized management of access and models

Frequently asked questions

How does Chifty help when a service case arrives incomplete?
Chifty Office condenses the email thread and its attachments into a single case and shows which details are still missing – such as the serial number, measurements or photos of the fault. Follow-up questions can be clarified before a technician sets off, instead of piecing information together on site.
How does Chifty preserve the experience of long-serving service technicians?
That is what Chifty Knowledge is for: job reports, instructions, notes and documented special cases are linked into a searchable service memory. When a similar fault pattern appears on another system, the earlier solution can be retrieved together with its source – even if the technician who knew it is currently unavailable.
Is using AI in service operations compatible with the GDPR?
Chifty is hosted in Germany, AI processing runs in the EU (europe-west1) by default, and customer data is never used to train AI models. Access and models are managed centrally by your organization. Answers are also built solely from content the person asking is already authorized to see – the AI cannot bypass permissions.
Which Chifty product should service teams start with?
Usually Chifty Knowledge: it merges case reports, manuals and notes into a service memory the other products build on. Chifty Office complements service intake by condensing mailboxes and preparing replies, while Chifty Chat supports day-to-day work with document comparison and clarifying questions.
Does Chifty replace our ticketing system or maintenance software?
No. Chifty does not replace existing specialist systems; it makes email communication and approved company knowledge usable alongside them in one shared context. The result is a prepared working basis for professional review – approvals, further steps and any outward-facing actions remain with the responsible employees.

Prepare service cases better with the knowledge you already have.

In a demo, we show how Chifty brings together communication, documents and documented experience.

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