Chifty
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Industry: Manufacturing & Industrial Suppliers

Make customer requirements and manufacturing knowledge findable together.

Chifty connects approved specifications, quality documents, emails and experience-based knowledge, so teams can classify information faster and trace where it came from.

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AI only uses knowledge the person asking is allowed to see.

What does AI change for manufacturers and industrial suppliers?

In manufacturing and supplier businesses, revised specifications, complaint histories and hands-on experience sit scattered across documents, inboxes and people's heads. Chifty brings customer communication and approved company knowledge into one shared working context: teams search requirements and changes, prepare complaints with their history, and rediscover internal notes. The AI only draws on content the person asking may access.

Connections get lost between customer requirements and production.

Changes and special cases affect several departments, but do not automatically become shared knowledge.

Requirements change over time

New versions, approvals and deviations sit in different documents and emails.

Complaints need history

Order, specification, communication and previous cases have to be brought together.

Experience-based knowledge stays local

Proven tips from quality or production are not found again in the next similar case.

Chifty brings communication and approved company knowledge into a shared working context, without replacing existing specialist systems.

Departmental knowledge becomes a shared context.

Trace requirements

Search specifications, changes and email discussions together.

Prepare complaint handling

Bring together histories, attachments and similar documented cases.

Reuse experience

Make internal notes available to authorized teams.

From customer change to a checked working status.

Chifty creates information context, not a production approval.

  1. Capture the change

    Office summarizes customer communication and new attachments.

  2. Find the valid documents

    Knowledge provides specifications, quality documents and notes.

  3. Structure the differences

    Chat compares versions and open points.

  4. Approve internally

    Specialist departments assess the change within their existing processes.

Chifty supports information processing. Approvals, professional decisions and external actions stay with the responsible employees.

Share experience across departments

Recurring special cases do not need to start from zero again.

Production and quality knowledge emerges from many small decisions. Knowledge makes findings, inspection notes and documents findable, without opening sensitive customer or commercial content to everyone.

Example questions

  • Which customer requirement applies to this variant?
  • Which change was most recently approved?
  • Was there a similar complaint before?
  • Which internal note is relevant?

Every illustrative answer shows visible source references. Neutral example files are used, never a genuine customer source.

For the interfaces between customer, engineering and quality.

Sales and customer service

Capture requirements and communication.

Production planning and engineering

Trace valid documents and changes.

Quality management

Find complaint context and experience.

Management

Steer knowledge preservation and AI use.

The right way into Chifty

Knowledge provides the approved knowledge base. Office and Chat use it in daily work.

Chifty Knowledge — Specifications and experience-based knowledge

Brings together documents and notes with sources.

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Chifty Office — Customer communication

Summarizes threads and prepares responses.

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Chifty Chat — Document comparison

Helps with versions and long documents.

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AI must not bypass permissions.

Chifty answers questions only with content the person asking is allowed to access. This applies to documents, notes and connected knowledge sources as well as context in Office and Chat.

Quality and manufacturing knowledge can be shared without opening contract or customer data to every area.

Hosted in Germany

AI processing in the EU by default (europe-west1)

No AI training on customer data

Centralized management of access and models

Frequently asked questions

How does Chifty help when customer requirements change during an order?
New versions, approvals and deviations often end up scattered across documents and mailboxes. Chifty Office summarizes the customer communication including attachments, Knowledge supplies the matching specifications and quality documents, and Chat lets you set versions and open points side by side. Assessing and approving the change remains with the responsible departments.
Does Chifty support complaint handling?
Yes — in the preparation. A complaint involves the order, the specification, the email thread and earlier similar cases. Chifty pulls these histories, attachments and documented cases into one context, so quality management has the full picture in front of it. The decision on the complaint itself stays with the responsible employees.
Does Chifty replace our ERP or QM system on the shop floor?
No. Your existing specialist systems stay in the lead — Chifty adds a shared information context on top, where communication and approved knowledge come together. Nor does it issue production approvals: professional decisions, sign-offs and outward-facing actions remain with the responsible employees in their familiar processes.
Is using Chifty compatible with the GDPR — even for sensitive customer projects?
The permission model is central: Chifty answers requests only with content the individual person is authorized to access — from specifications to internal notes. Hosting takes place in Germany, AI processing runs in the EU by default (europe-west1), customer data is not used for AI training, and access and models are managed centrally.
Which Chifty product should a manufacturing business start with?
Usually with Chifty Knowledge: it consolidates specifications, quality documents and experience notes with traceable sources. Chifty Office for customer communication and Chifty Chat for comparing document versions build on that base. The product comparison or a demo helps clarify which setup fits your operation.

Make requirements and experience-based knowledge usable together.

In a demo, we show how Chifty connects technical documents, customer communication and knowledge.

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