Chifty
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Industry: Logistics & Transport

Resolve status requests faster, without losing the overview.

Chifty summarizes communication, surfaces deadlines and commitments, and puts approved knowledge about customers, processes, and documents right where it's needed.

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The AI only uses knowledge the person asking is allowed to see.

What does AI bring to logistics and transport?

In logistics and transport companies, Chifty condenses the communication around shipments: Office summarizes threads and surfaces deadlines and commitments, while Knowledge keeps framework agreements, special rules, and templates searchable. Status replies are ready sooner — reviewed and sent by responsible staff. The AI only draws on content the person asking is authorized for.

Many shipments. Many follow-up questions. Little time to search.

In day-to-day operations, an answer often needs to be ready before all the information has been conveniently gathered.

What's the current status?

Several messages, attachments, and internal follow-up questions belong to the same shipment.

Which agreement applies to this customer?

Service levels, reporting channels, and special arrangements sit in contracts, notes, or old emails.

What does the next shift need to know?

Open items, deadlines, and special cases have to be handed over under time pressure.

Chifty brings communication and approved company knowledge into a shared work context, without replacing existing operational systems.

Condense communication before it becomes a bottleneck.

Grasp threads faster

Office summarizes messages and highlights open items, attachments, and participants.

Make deadlines and commitments visible

Detected dates and tasks can be adopted after review.

Pull in customer knowledge on demand

Knowledge provides requirements, templates, and agreements as traceable context.

From status request to reviewed reply.

The workflow shows speed without claiming automatic decisions.

  1. Summarize the request

    Office condenses the thread and highlights references, attachments, and open questions.

  2. Classify the shipment and customer

    The team adds context and uses only sources approved for this purpose.

  3. Prepare a reply

    Requirements, templates, and prior communication feed into a draft.

  4. Approve and send

    A responsible person reviews and sends it themselves.

Chifty supports information processing. Approvals, professional decisions, and external actions remain with the responsible employees.

Keep customer requirements available

Find contracts, terms, and special rules right where the question comes up.

Which reporting deadline applies? Who needs to be informed about a deviation? Knowledge makes approved framework agreements, work instructions, notes, and templates searchable together.

Example questions

  • Which reporting deadline applies to this customer?
  • Which documents need to be included?
  • Which special rule applies to this route?
  • Where is the current work instruction?

Every illustrative answer shows visible source references.

Where Chifty helps in very concrete ways.

Dispatch

Capture shipments and open follow-up questions.

Customer service

Prepare answers from history and customer requirements.

Shift and team handover

Hand over open items and special cases.

Key account management

Track agreements and customer history.

The right Chifty entry point

Knowledge delivers the approved knowledge. Office and Chat use it in daily work.

Chifty Office — Operational communication

Summarizes mailboxes, identifies tasks, and prepares replies.

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Chifty Knowledge — Customer and process knowledge

Provides requirements, documents, and templates with access control.

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Chifty Chat — Analysis and document work

Helps with long documents and questions backed by sources.

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AI must not bypass permissions.

Chifty answers questions only using content the person asking is allowed to access. This applies to documents, notes, and connected knowledge sources as well as context in Office and Chat.

Operations teams, sales, and management use the same knowledge base without automatically seeing the same content.

Hosted in Germany

AI processing in the EU by default (europe-west1)

No AI training on customer data

Centralized management of access and models

Frequently asked questions

How does dispatch keep track of many parallel shipments?
Office pulls together the messages, attachments, and internal follow-ups belonging to one shipment and highlights open items along with the people involved. Detected dates and tasks can be adopted after a review. Dispatch sees sooner which commitments and deadlines are coming up — without piecing the thread together manually.
How does customer service find out which agreement applies to a customer?
Service levels, reporting channels, and special arrangements are often spread across contracts, notes, and older emails. Knowledge makes such approved sources searchable in one place — reporting deadlines, required documents, or special rules for a route. Every answer points visibly to its source, so details can be verified before sending.
Does the AI make decisions or send replies automatically?
No. Chifty prepares information: it condenses threads, adds context, and helps draft a reply. Approvals, professional judgment, and any outward action stay with the responsible employees — every reply is reviewed and sent by a person, not by the system.
Is using Chifty in logistics and transport compatible with the GDPR?
Chifty is built for that: hosting takes place in Germany, AI processing runs in the EU by default (europe-west1), and no AI model is trained on customer data. Access and models can be managed centrally. The AI also never bypasses permissions — it answers only with content the person asking is cleared to see.
Which Chifty product should a logistics company start with?
It depends on the bottleneck: if daily work revolves around full mailboxes and status requests, Chifty Office is the natural entry point — it bundles communication, identifies tasks, and prepares replies. Chifty Knowledge forms the base for customer requirements, documents, and templates with access control; Chifty Chat adds work on long documents and source-backed questions.

Make operational communication usable, faster.

In a demo, we'll show how Chifty brings together status requests, documents, and approved customer knowledge.

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