Chifty
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Industry: Tourism & Group Travel

Understand complex travel requests faster and prepare them better.

Chifty connects email threads, approved travel documents, and partner knowledge, so teams can handle group and special requests in a more structured way.

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The AI only uses knowledge the person asking is allowed to see.

What does AI bring to tour operators and group travel?

Group and special requests grow across many messages, while partner knowledge sits scattered in documents, mailboxes, and notes. Chifty condenses those threads into a clearer basis for an offer, makes travel components and partner notes findable, and helps organize travel documents. Staff still check availability, prices, and bookings themselves — and the AI only accesses content the person asking is authorized to see.

A travel request is made up of many small dependencies.

Group size, dates, services, partners, and special requests keep changing along the way.

Requests develop over many messages

Wishes and framework conditions get added step by step.

Partner knowledge is scattered

Contacts, notes, and agreements sit in documents, mailboxes, and personal notes.

Season and coverage add pressure

New or covering employees need to grasp offers quickly.

Chifty brings communication and approved company knowledge into a shared work context, without replacing existing operational systems.

Many individual pieces of information become a clearer basis for an offer.

Summarize requests

Office condenses wishes, changes, attachments, and follow-up questions.

Find partner and product knowledge

Knowledge provides travel components, notes, and templates.

Structure documents

Chat compares documents and prepares a working basis.

From group request to a reviewed basis for an offer.

Availability, prices, and booking are checked in the relevant systems.

  1. Capture the request

    The thread, participant details, dates, and wishes are summarized.

  2. Identify open items

    Missing information and follow-up questions become visible.

  3. Use existing knowledge

    Partner notes, templates, and previous travel components provide context.

  4. Check in the booking system

    Employees check availability and prices and communicate directly.

Chifty supports information processing. Approvals, professional decisions, and external actions remain with the responsible employees.

Preserve partner knowledge

Keep travel components and experience findable across seasons.

What special condition applies with this partner? What worked well for a similar group? Knowledge makes documents, notes, and experience available.

Example questions

  • What notes apply to this partner?
  • What documents does this type of group need?
  • What similar trip has been run before?
  • What follow-up questions should be clarified?

Every illustrative answer shows visible source references.

For specialized operators with consultation-heavy requests.

Group travel planning

Capture requirements and open items.

Customer service

Use threads and templates for replies.

Product management

Provide partner information and travel components.

Operations

Improve seasonal handovers and processes.

The right Chifty entry point

Knowledge delivers the approved knowledge. Office and Chat use it in daily work.

Chifty Office — Travel requests

Summarizes threads and identifies tasks.

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Chifty Knowledge — Partner and product knowledge

Bundles documents, notes, and templates.

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Chifty Chat — Document work

Helps with structuring and comparing.

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AI must not bypass permissions.

Chifty answers questions only using content the person asking is allowed to access. This applies to documents, notes, and connected knowledge sources as well as context in Office and Chat.

General travel components can be shared, while terms and customer-related information stay protected.

Hosted in Germany

AI processing in the EU by default (europe-west1)

No AI training on customer data

Centralized management of access and models

Frequently asked questions

How does Chifty help with group requests that change across many emails?
Chifty Office pulls the whole thread together: participant details, dates, wishes, plus later changes with their attachments and follow-up questions. Missing information and open items become visible along the way, so the team can follow up precisely instead of re-reading the thread. Step by step, this builds a reviewed basis for the offer.
How does partner knowledge survive season changes and staff coverage?
Chifty Knowledge bundles travel components, partner notes, templates, and experience from earlier trips in one findable place. New or covering employees can ask which special conditions apply with a partner or which documents a certain type of group needs — and every illustrative answer points visibly to its sources.
Does the AI book trips on its own or send offers to customers?
No. Chifty supports capturing, organizing, and preparing information. Staff check availability, prices, and bookings in the responsible operational systems, and they also handle communication with travelers and partners themselves. Approvals and professional decisions stay with the accountable team throughout.
Is this GDPR-compliant when travel requests contain customer data?
Hosting takes place in Germany, with AI processing in the EU by default (europe-west1). Customer data is not used for AI training, and access and models can be managed centrally. In addition, the AI answers only from content the person asking holds access rights to — terms and customer-related details stay shielded.
Which Chifty product should tour operators start with?
It depends on the biggest bottleneck: Chifty Knowledge forms the knowledge base of bundled partner and product information that the other products build on. Teams dealing mainly with long request threads start with Chifty Office; those working heavily with travel documents start with Chifty Chat. A product comparison helps with the choice.

Prepare complex travel requests better with existing knowledge.

In a demo, we'll show how Chifty brings together communication, partner documents, and experience.

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