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Reviewable Drafts
Replies are prepared, not sent automatically. Employees review every draft, adjust it, and approve it themselves.
Write AI emails with company knowledge
Chifty Office detects open questions in emails, considers the thread history, and creates reviewable reply drafts based on approved sources. Part of Chifty Office – can use approved knowledge from Chifty Knowledge.
Built for small and medium-sized businesses
How does AI write emails with company knowledge?
Chifty Office detects open questions in the email thread, draws on approved sources from Chifty Knowledge, and prepares a reviewable reply draft with source references. Missing information is flagged instead of invented. Every reply is reviewed, adjusted, and sent by your employees themselves.
Chifty Office
Why prepare reply drafts with Chifty Office?
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Facts from Approved Sources
Drafts are based on the email thread and on knowledge from Chifty Knowledge that is approved for the respective user – instead of guesswork.
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Permissions Stay in Force
AI must not bypass permissions. Chifty only uses knowledge, emails, and sources that a user, a role, or an API context has access to.
Reply Drafts with Context
When a reply is needed, Chifty Office checks the thread and the approved knowledge sources. Missing information is flagged instead of invented. You add brief bullet points and receive a reviewable draft based on approved sources.
Replies from Your Company Knowledge
When a customer asks about prices, goodwill, or your usual process, the draft is built from the approved knowledge in Chifty Knowledge – for example your goodwill rules, price lists, and process descriptions. Every statement shows its source, so you can see what it is based on. You review the draft and send it yourself.
Control the Tone
Formal for authorities, courteous for customers, brief for internal alignment: you define the style in which a draft is written and adjust the tone per situation and recipient.
Frequently asked questions
Does Chifty Office send replies automatically?
No. Chifty Office prepares drafts – reviewing, adjusting, and sending is always done by a person. Responsibility for every reply stays with your team.
Where does the AI get the facts for a draft?
From the email thread and from knowledge in Chifty Knowledge that is approved for the respective user – for example price lists, goodwill rules, or process descriptions. Every statement shows its source.
What happens when information for a reply is missing?
Missing information is flagged in the draft instead of invented. You add brief bullet points, and the draft is revised on that basis.
Can the writing style be adjusted?
Yes. You define the style in which a draft is written – formal for authorities, courteous for customers, brief for internal alignment – and adjust the tone per situation and recipient.
Which email systems does this work with?
Chifty Office works with Gmail and Google Workspace, Outlook and Microsoft 365, as well as IMAP mailboxes.
Prepare reply drafts with Chifty Office
See on the product page how Chifty Office brings together email threads, approved knowledge, and reply drafts.