Chifty
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Industry: IT Service Providers

Find technical customer knowledge without searching systems and mailboxes.

Chifty connects approved documentation, project knowledge and email communication so IT teams can classify requests faster and trace their sources.

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AI only uses knowledge the person asking is allowed to see.

What does AI bring to the daily work of IT service providers?

Chifty brings an IT service provider's email threads, runbooks and project knowledge into one working context: Office classifies requests along with systems and attachments, Knowledge makes approved documentation queryable with sources, and Chat analyzes documents. Specialists face fewer interruptions because answers become findable — and the AI responds only with content the person asking is allowed to see.

The solution is often known – just not findable for everyone.

IT service providers work across many customer environments, individual standards and specialized team members.

Customer environments differ

A general solution can be wrong if architecture, contract or approval differ.

Documentation and communication drift apart

The current note sits in an email while the formal documentation is older.

Specialists are constantly interrupted

Recurring questions keep landing with the same people.

Chifty brings communication and approved company knowledge into a shared working context, without replacing existing specialist systems.

Bring customer context, documentation and AI use together.

Classify requests faster

Office summarizes threads and highlights systems, tasks and attachments.

Query documentation with sources

Knowledge makes runbooks, project documents and notes searchable.

Analyze documents securely

Chat supports comparison, structuring and research.

From technical query to a reviewed next action.

Implementation and approval stay within existing IT processes.

  1. Capture context

    Communication, attachments and affected systems are summarized.

  2. Narrow down the customer scope

    Only sources approved for the customer and role are used.

  3. Check runbooks

    Relevant passages and open assumptions become visible.

  4. Act within the existing process

    Specialists carry out changes through established systems.

Chifty supports information processing. Approvals, professional decisions and external actions stay with the responsible employees.

Scaling specialist knowledge

Make runbooks and project experience accessible without softening customer boundaries.

Recurring solutions, architecture decisions and operational knowledge can be made available in approved areas. Customer, project and role permissions remain in effect.

Example questions

  • What specific rule applies in this customer environment?
  • Which runbook is approved?
  • Why was this architecture decision made?
  • Which documentation was updated most recently?

Every illustrative answer shows visible source references. Neutral example files are used, never a genuine customer source.

For support, projects and ongoing operations.

Service desk

Capture requests and customer information.

Consulting and projects

Keep track of decisions and document versions.

System administration

Find runbooks and operational information.

Team leadership

Manage knowledge access and AI models.

The right way into Chifty

Knowledge provides the approved knowledge base. Office and Chat use it in daily work.

Chifty Knowledge — Customer and operational knowledge

Brings together documentation, runbooks and notes.

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Chifty Chat — Documents and research

Provides models and answers with sources.

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Chifty Office — Email communication

Supports threads, tasks and drafts.

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AI must not bypass permissions.

Chifty answers questions only with content the person asking is allowed to access. This applies to documents, notes and connected knowledge sources as well as context in Office and Chat.

General standards can be shared without opening customer documentation for other areas.

Hosted in Germany

AI processing in the EU by default (europe-west1)

No AI training on customer data

Centralized management of access and models

Frequently asked questions

How does Chifty help when documentation and email communication drift apart?
The most recent guidance often lives in a mailbox while the formal docs lag behind. Chifty puts both into one shared working context: Office highlights systems, tasks and attachments within threads, and Knowledge makes runbooks and project documents searchable — each with visible source references, so it remains traceable where an answer comes from.
Can the AI accidentally expose knowledge from one customer environment in another?
No. For every question, Chifty draws only on sources approved for that customer and for the role of the person asking. Customer-specific knowledge areas stay separate; shared standards remain available to authorized employees without exposing the documentation of other customer environments.
Is this compatible with the GDPR, even when we manage sensitive customer environments?
Chifty is built for privacy-conscious organizations: hosting takes place in Germany, AI processing runs in the EU by default (region europe-west1), and customer data is never used to train AI models. Your organization manages access and models centrally, and every answer respects only the permissions of the person asking.
Which Chifty product should IT service providers start with?
Usually Chifty Knowledge, which bundles documentation, runbooks and notes into an approved knowledge base. Chifty Office builds on it for email threads, tasks and drafts at the service desk, and Chifty Chat adds document analysis and research with source references.
Does Chifty replace our ticket system or documentation platform?
No. Chifty complements existing specialist systems rather than replacing them: communication and approved knowledge come together in one shared working context. Implementation and approvals remain within established IT processes — responsible specialists continue to carry out changes through the systems they already use.

Make technical customer knowledge securely findable.

In a demo, we show how Chifty connects documentation, email context and managed AI.

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